In a nutshell— our process is divided into three general phases: Discovery, Design and Delivery. During our initial consultation, we will gather as much information as possible about your needs and desires for the space and discuss further details of our design process. We will outline the scope of work, the estimated number of hours to complete your project, the design fee, and the deposit required to get started. We will prepare a detailed design plan with all necessary drawings, key furniture selections, key fabric selections and color schemes. Once approved with deposit, we move forward with the purchasing and project management phase. Our services are white glove and turn-key, right up to the final reveal and styling.

We urge that all decision makers are present at the consultation and design presentation, so that we receive everyone’s input, vision and feedback for the space. Determining allowances for the project is a key component of this, so be prepared to talk about the funds you would like to allocate. If you need help setting a budget, we are happy to guide you through the process. We like to set expectations from the very beginning and therefore we will discuss your vision, your budget, your timeframe, how we work, and our fee structure at our initial meeting.

Full service means creating a turn-key design for your project, from initial concept to the final installation. It is about letting our team handle all the details from research to selection, purchasing and quality assurance to installation. Full service applies to a full room or group of rooms or an entire home in a single installation. Many of our clients like to work in phases and so many of our full service projects are done one complete room at a time.

The virtue of hiring a designer is to create a space that is unique to the individual and respectful to the home’s architecture. Many elements of a project are customized, including interior architectural details, cabinetry, upholstery, drapery, bedding, and finishes on case goods. Of course, not all elements are custom. Examples include: antiques and furnishings that we source from our network of trade vendors and accessories that we gather for styling. Keep in mind that custom does not always equal expensive. We guarantee that the finished design will be personalized to suit your lifestyle and your taste.

As much or as little as you’d like. We enjoy working with all personalities where some clients like to be very hands-on and involved in the process, or some who prefer to entrust everything into our very capable hands. We have completed very large, successful projects requiring less than ten hours of client time. With that said, we value our clients’ ideas and input which ensures that the space will reflect their style and lifestyle. Our brilliance is in the ability to quickly weed and edit down from infinite possibilities, making recommendations and guiding you through decisions while educating you in the process. We strive to make the process simple and fun for our clients.

Depending on the scope of work, your project could last anywhere from 12 to 16 weeks after the design is approved — longer, if we are undergoing a project with construction and remodeling. We will discuss the timeframe upfront with you before the project begins.

Platemark is not a general contractor; however, for projects that require one, we refer to you the best and most respected in our field. We work with contractors that speak our language and are able to translate the beautiful designs we dream up for you into the physical reality. Assembling a solid Client-Designer-Builder team is key to the success of a project. We prefer to work with fine home builders who customarily engage with designers and architects to produce the best results for you. We do not receive compensation or commissions from our network of general contractors. Our compensation is knowing it will be performed with the utmost quality for our clients.

Some clients do ask if we will work with their own general contractors. We are pleased to work with a client’s own trades; however, we cannot vouch for their workmanship, timeliness or attention to quality in undertaking our design projects.

We have clients from all walks of life — from single individuals moving into their first apartment to empty-nesters redecorating or getting ready to transition to smaller home, and everything in between. The common thread is that they all celebrate the home that will be their sanctuary; one that will complement their lifestyle and taste and that they love to share with friends and family. So regardless of what station you are in your life, we would be happy to work with you for your design needs.

We charge a non-refundable fee for our initial consultation since we are allocating a specific date and time on our calendar and traveling to your home to, assessing the space, taking measurements, making recommendations and creating a proposal for you. Most clients understand that this is a minimal cost in bringing in a professional from the beginning, valuing the advice we provide from years of experience, and avoiding costly mistakes. Our consultations are quite thorough working sessions and the process continues throughout the project. Clients have thanked us for the information and guidance that they receive during our consultations and for our professionalism in running a tight ship!

Let’s discuss your needs first by phone. Once determining that we are a good fit, you will purchase and we will book the in-home consultation and we will send along a short questionnaire for you to complete beforehand. The appointment will last two hours. We will tour the space(s) relevant to your design plan, discuss your needs, your vision, budget, time frame and expectations and make detailed recommendations for improving the space, which we will document. See How We Work.

We will take some time at the end of the consultation to review our design process, which outlines how we work, how we charge and what to expect.

You wouldn’t be reading this far if our style didn’t appeal to you. Our projects have been described in many ways: adventurous, painterly, bold, classical, contemporary, exuberant. Though importantly, we create spaces that are unique to each individual’s taste and needs.

A better way to answer that might be: We don’t latch on to a particular style, yet have fun riffing on the usual interpretations. I doubt we would deliberately create a shabby chic living space; however, we would have much fun turning that idea sideways and create something very special for you. However that presents itself, we can make it a reality.

Definitely yes! In fact, we encourage clients to incorporate some of the treasured pieces that they already own. This is what makes for a personal and unique design. We respect our clients’ desire to repurpose and reuse hierloom or special pieces. In turn, we will be quite straightforward about what works and what does not — for example if a piece is just too big for the room, we may have to move it to another room where it may work better.

We are based in Boston, MA but work nationally and globally. Most of our projects land in New England, Cape and Islands, but our projects stretch well beyond that. If we are a good fit then where you live doesn’t matter as much. If you are located outside of Boston and you like what you have seen so far, we are quite capable to running projects using our extensive network of trade professionals and logistics firms.

Because each project is unique, we need time to discuss your vision for the project and the scope of work after which we will be happy to prepare a proposal for you. Generally speaking, our design fees are quoted as a fixed price and project management fees are billed hourly. Once we determine the scope, you will know upfront what your overall fees will likely be.

We do various stand-alone projects including custom window treatments, custom pillows, custom bedding and custom upholstery for existing clientele. We are happy to meet with you in your home, take measurements and design the perfect soft goods for you.

Your home is quite possibly the largest purchase you will make. Decorating your home helps to increase its value and is usually well worth the investment. Well-decorated home will sell faster and for top dollar. Your home is where you likely spend the most time, investing in a space that creates balance and harmony in your life is a great investment in your well-being.

The first step is to gather all your favorite design ideas, colors and style preferences. Perhaps you have been collecting design magazines and books. Determine the feel and function you would like for the room. Discuss your ideas with your spouse or any other decision makers. It also helps to determine the budget and time frame for completion. Feel free to communicate your ideas and preferences during our visit.